Return & Refund Policy

At Frendo, customer satisfaction is our priority. We want you to enjoy a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.

• You received the wrong item.

• The product is significantly different from its description.

• Your return request meets our return conditions.

Products must generally be unused, in their original condition, and returned with their original packaging and accessories.

2. Return Timeframe

Customers must contact us within 7 days of receiving their order to request a return or report an issue.

Requests submitted after this period may not be accepted.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personal care and hygiene products.

• Used or damaged products caused by the customer.

• Items marked as non-returnable.

• Products without original packaging or accessories.

• Customized or specially ordered products, unless defective or incorrect.

4. Refund Policy

Once your returned product is received and inspected, we will notify you whether your refund is approved or rejected.

Approved refunds will be processed through the original payment method or another mutually agreed payment method.

Refund processing may take 5–10 business days, depending on the payment provider.

5. Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement, subject to product availability.

If a replacement is unavailable, you may be eligible for a refund.

6. Return Shipping Costs

• If the product is damaged, defective, or incorrect due to our error, Frendo will cover the reasonable return shipping costs.

• For other approved returns, return shipping costs may be the customer's responsibility.

7. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team as soon as possible.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team and provide:

• Your order number.

• Your name and contact details.

• Reason for the return or refund.

• Clear photos or videos of the product, if damaged or incorrect.

Our team will review your request and guide you through the next steps.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Frendo
Email: frendoofficial@gmail.com
Phone: +923355884351
Location: Pakistan

Thank you for shopping with Frendo. We appreciate your trust and are always here to help!